Dialpad Unified Communications and Contact Center
A Phone Built For Business
With call routing, local number availability, and automated note-taking with every call, Dialpad connects both customers and colleagues across offices, lines, and even countries.
Secure Communications
Analyze BGP Peering and Transit data in an agile and flexible way. Visualize your traffic’s paths and jumps, as well as its evolution in time
Trackable Conversations
No need for note-taking, thanks to Voice Intelligence call transcriptions that track who said what and serve up a post-call summary.
Single platform to engage and resolve customer enquiries
Call Monitoring & Coaching
Automatically match caller inquiries to the right agent with call routing based on agent availability or skill level. Monitor and listen in on live calls or serve up agent recommendation cards based on keyword triggers said by agent, customer, or both.
Dashboards & Reporting
Keep managers aware of agent activity and performance with real-time dashboards, call volume and hold queue metrics, and customizable wallboards. Receive alerts for when metrics or customer sentiment changes including Service Level or Wait Times.
Native Intergrations
Connect phone support with your ticketing system or CRM to deliver a superior customer experience across the channels your customers use.
ARE YOU LOOKING FOR IT PROCUREMENT?
Book a free consultancy session with a member of our team to explore our cost-effective and simplified procurement options.
The Vedratek Advantage
Ready & Waiting
Our Helpdesk is managed with engineers, who answer the phone. There’s no triage or a complex web of hoops to jump through to obtain the support you need. Get straight to the expert.
Open Book
We’re open about the vendors and tools we use, we don’t hide behind white label solutions.
Tech First
The Vedratek team are first and foremost technical consultants, solutions architects and engineers. We pride ourselves on delivering the best-fit solution for our client’s needs.