Adaptable Support Services
Co-Managed Helpdesk
We partner with our client’s in-house IT teams to complement the service they provide to their organisation. Our structured, multi-skilled team deliver ITIL compliant Helpdesk services on an overflow, absence cover or skills-gap basis.
End User Support
For those organisations with challenges including limited resources, geographic spread and skills-gaps; we’re onhand locally, nationally and internationally to ensure your users are supported, wherever they may be.
On-Site Support
We service multi-site organisations that suffer from the challenge of their geographic spread. We partner our vast skill set with in-house IT teams, in our local on-site capacity, helping your teams work efficiently & effectively, wherever they may be.
Why choose us?
Phone, Email & Live Chat
With flexible contact options our support team are always on hand to work through your users issues.
Cross Platform Support
24/7 end user support for Desktop and mobile devices, Windows and Mac/ iOS, Android, and Windows phone.
Free System Healthcheck
We will provide you with a free, no obligation healthcheck of your IT systems as part of the "extra mile" service you can expect from us.
The Vedratek Advantage
Shaped Service
We believe that one size does not fit all! Unlike many of our competitors, we shape our service to your specific needs
No Triage
Our Help desk is manned by engineers - get straight through to the experts you need
Decades of Experience
Between the team, we hold years of experience in delivering on a vast array of technical challenges, on a global scale
In the Know
Our team get to know their clients, their systems and the way they work, backed by a global network of specialists
NEED TO FILL ANY GAPS IN YOUR IT SUPPORT?
Book a free consultancy session with a member of our team to discover more about our complementary bolt-on IT Support services.
Our Support Services
Co-Managed Helpdesk
Flexible technical resource to complement your internal team, we partner with our client’s in-house IT teams to complement the service they provide to their organisation.
End User Support
We partner with you to achieve your IT project & digital transformation objectives. Drive profit, productivity and modernise your workforce with the right-level of professional support from our team of consultants.
International Support
We work with UK and European-based organisations that have international reach, but with this global presence, have of a lack of on-site IT resource.
On-Site Support
We partner with multi-site organisations that suffer from the challenge of their geographic spread. We meet this demand.
Support Toolkit
To deliver the very best IT Support, we rely on industry leading back-end tools and services to aid our service delivery to you. Our tools are also your tools – unlike our competition, we don’t hide behind our systems and silo your data & infrastructure away from you.
Network Management Monitoring
Auvik strides ahead of the standard approach taken by the majority of RMM services; combining alerting & management of endpoints & servers, with network devices.